Post-sales Service

      Xallcom uphold the principle of customer first, service first, and strive to make full pre-sales work and after-sales service in various projects, and strive to allow customers to experience the technology leader in the field of communication, superior cost-effective and comprehensive quality of the sale Former, after-sales service, to ensure quality customer service, Xallcom has established a perfect customer service system.

      After-sales service
      By a professional technical engineer, providing 7 × 24 hours of telephone support services, timely response to the user's field devices.
      Provide on-site network planning program design; Provide 7 * 24 hours of telephone support services and flexible and convenient remote support services.
     

     1. Project Planning Implementation Support
      Provide design of site network planning solutions;
      Providing configuration and debugging of products involving the domain.
      Coordinate with project acceptance for relevant standards guidance.

     2. Support after project acceptance
     Provide communication fault processing during the operation of the equipment;
     Provide operation and maintenance training for the operation and maintenance personnel to design products in the field;
     Provide network design proposals and guidance for network optimization at the site.

     3. Telephone and remote service support
     Provide 7 * 24 hours of telephone support services and flexible and convenient remote support services.